Call Center Specialist – Remote Work ID - 1212

• *Job Title: Call Center Specialist – Remote Work**
• *Company: NextEra Energy**
• *Location: San Diego, California, US…
• *Job Type: Part-Time**
• *Seniority: Entry-Level**
• *Years of Experience: 0**
• *Application Deadline: October 10, 2024**

—
• *Job Description:**

NextEra Energy is seeking motivated and enthusiastic individuals to join our team as Call Center Specialists. This part-time, remote position is perfect for entry-level candidates looking to begin their careers in customer service and energy solutions. In our friendly and supportive environment, you’ll play a crucial role in helping customers access the energy services they need.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required

 *Key Responsibilities:**

1. **Customer Interaction:**
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
– Provide detailed information regarding energy services, billing inquiries, and account management.
– Assist customers with troubleshooting issues and offer solutions to ensure their satisfaction.

2. **Data Management:**
– Accurately enter customer information and interactions into the customer relationship management (CRM) system.
– Maintain and update customer records in accordance with company protocols.

3. **Problem-Solving:**
– Analyze customer feedback and concerns to identify potential issues and escalate them when necessary.
– Work independently to resolve customer issues efficiently, following company policies and guidelines.

4. **Collaboration:**
– Collaborate with team members and supervisors to enhance team performance and foster a positive environment.
– Participate in team meetings and training sessions to continually develop skills and knowledge about the company and industry.

5. **Performance Metrics:**
– Meet performance targets regarding response times, customer satisfaction scores, and first-call resolution rates.
– Conduct self-assessments to evaluate personal development and areas for improvement.

6. **Continuous Improvement:**
– Provide feedback to management on processes and procedures to enhance the overall customer experience.
– Stay informed about industry trends and best practices to ensure NextEra Energy remains a leader in customer service excellence.
• *Requirements:**
• *Education and Experience:**
– High school diploma or equivalent required; college coursework in communication, business, or related fields is a plus.
• *Personality Traits:**
– Independent and self-disciplined, with the ability to work remotely with minimal supervision.
– Energetic and enthusiastic approach to customer service and problem-solving.
• *Soft Skills:**
– Exceptional attention to detail and accuracy when processing customer interactions and data.
– Strong analytical skills to assess customer needs and offer tailored solutions.
• *Technical Skills:**
– Familiarity with office software (e.g., MS Office, Google Workspace) and CRM systems.
– Comfortable navigating online platforms and technologies necessary for remote work.
• *Additional Qualifications:**
– Strong verbal and written communication skills.
– Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• *Benefits:**
– Comprehensive dental insurance coverage.
– Opportunities for training & professional development to enhance career growth.
– Retirement plan to help secure your financial future.
• *Working Environment:**
At NextEra Energy, we nurture an entrepreneurial atmosphere that encourages innovation and creativity, even within an established organization. You will experience a supportive culture where each team member’s ideas and contributions are valued.

—
• *Equal Opportunity Statement:**
NextEra Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.

If you are looking for an exciting opportunity to join a dynamic team and embark on a career in the energy industry, we encourage you to apply for the Call Center Specialist position at NextEra Energy today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Call Center Specialist – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts