Customer Support Specialist (Remote) AT Chewy - ID -1199

Description

Join the Chewy team as a Customer Support Specialist in a remote position. As a key player in the customer experience, you\'ll provide exceptional service via phone, email, and chat. Addressing inquiries, resolving issues, and ensuring customer satisfaction are your main responsibilities.

Strong communication skills, problem-solving abilities, and a passion for helping customers are essential. Enjoy the flexibility of working from home while contributing to Chewy\'s commitment to pet happiness. Apply now to be a vital part of the Chewy family.

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Responsibilities:

  1. Customer Assistance: Assist customers with inquiries, product information, order tracking, and problem resolution through various communication channels.
  2. Product Knowledge: Stay informed about Chewy\'s wide range of products and services to provide accurate information and recommendations to customers.
  3. Communication Skills: Utilize effective communication skills to interact with customers in a positive and professional manner, ensuring a seamless customer experience.
  4. Problem Solving: Identify and resolve customer issues promptly, aiming for first-call resolution whenever possible.
  5. Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.

Requirements:

  1. Excellent Communication: Strong verbal and written communication skills.
  2. Customer-Focused: A passion for delivering exceptional customer service and a customer-first mindset.
  3. Tech-Savvy: Comfortable navigating multiple systems simultaneously and adapting to new technologies.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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