Front Desk Agent | Delta Southlake ID - 1669

Full Job Description

Job Overview


We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

  • Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
  • Manage check-in and check-out processes efficiently while maintaining accurate guest records.
  • Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
  • Handle phone calls using professional phone etiquette, addressing reservations, inquiries, and guest concerns effectively.
  • Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded.
  • Maintain the front desk area in an organized and welcoming manner.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Provide support in managing reservations and coordinating special requests for guests.

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Requirements

  • Previous experience in hospitality or hotel/resort environments is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Proficiency in phone systems and ability to manage multiple calls effectively.
  • Bilingual candidates are highly desirable to accommodate diverse guests.
  • Excellent communication skills with attention to detail and problem-solving abilities.
  • Ability to work flexible hours, including nights and weekends as needed.
  • Familiarity with front desk operations and night audit procedures is a plus.

Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.66 - $17.00 per hour

Schedule:

  • Evening shift

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Southlake, TX 76092 (Required)

Ability to Relocate:

  • Southlake, TX 76092: Relocate before starting work (Required)

Work Location: In person

 

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