JFK Passenger Service Agent - JAL ID - 1799

Passenger Service Agents are the first line of defense for our customers. This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily.

Compensation:

 $19.00 Per Hour

Qualifications & Requirements:

  • Fluency in Japanese, Filipino, Vietnamese, Indonesian, OR Chinese is a requirement.
  • Ability to showcase exceptional customer service abilities to all clientele.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
  • Flexible schedule allowing work during nights, weekends, and holidays.

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Job Responsibilities:

  • Assist passengers with a smile and a friendly face throughout the arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
  • Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
  • Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations. 
  • Ability to handle passport/VISA documentation.
  • Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.

Additional Information:

Interviews by appointment only. No walk-ins are accepted.
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