Transmission Technician ID - 1539

 
Summary  
Frontier is looking for our Technicians to engage and develop customer relationships and provide solutions to our customers through our products and services. All of our employees are expected to be ambassadors of Frontier Communications within our communities.  
 
Basic Employment Requirement 
    • Communication 
      • Communicate effectively and accurately on customer issues to eliminate repeat trouble calls. Mentor co-workers to expand knowledge, to be self-motivated and display ability to follow thru on assignments.  

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  • Equipment 
    • Display the ability to troubleshoot and repair Central Office programs and equipment.  
    • Install new equipment, software and provision company products  
    • Understand microwave, radios, switch protocols’, architecture, BICSI practices and Copper transmission principles.  
  • PC Knowledge  
    • Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer. Effectively use company dispatch program to complete assignments.  
  • Products  
    • Support, install and repair company products and services, fully understand and adhere to 5-Step Peace of Mind Service Process. Be able to explain new services and products to our customers.  
  • Switching & Transmission  
    • Repair switching equipment in the CO Environment and interpret/modify wiring and schematic diagrams and plant records. Complete trunk orders, code openings and system diagnostics.  
    • Utilize switch test equipment to repair, maintain and install DMS 100/10/1, DCO and remote offices.  
    • Understand VOIP fundamentals and call flow of the GemG8 and Broadsoft M6 technology.  
    • Troubleshoot, isolate, turn up and repair existing and new company transmission circuits.  
  • Other Requirements 
    • Four (4) years experience in telecommunications as a Testboard Technician.
    • Three (3) years of experience in switch programming, splicing or outside plant maintenance.
    • Previous experience in customer service dispatch and/or workload routing.
    • High School graduate or GED
    • Valid CA driver’s license and clean driving record
    • Must be able to work overtime and call outs as needed to meet service requirements. 
 
Additional Requirements
This will be a Primary Inside and Outside Central Office and Field Special Services position in Support of Install and Maintenance of Special Services and Central Office Maintenance.  
As with all technician positions, there may be the need to work off-shift and weekends along with Overtime. Work tours are based on seniority. Must be willing to work nights and weekends, emergency call-outs and overtime as needed.  
 
  
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.    
 
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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