Company: Lululemon Athletica

Job description: Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening

About this team

The User Experience Research team is part of our Global Digital Omni and Guest Support organization (including e-commerce, guest app, in-store digital experiences, and other guest and employee touchpoints). The User Experience Research team produces actionable insights that help our guests (aka customers) and educators (aka employees) have joyful and seamless experiences that deliver directly to customer needs and business goals. This role will advocate for our guests and educators throughout the product development process by uncovering unmet needs, motivations, expectations, and potential barriers.

About this role

As a Lead User Researcher, you will lead user research activities across several teams in our Educator Experiences domain, including Guest Support Center and Digital Retail experiences. Ensuring that teams take a user-centered, evidence-based approach to service design and deliver, while leading highly strategic research activities that have long term and over-arching impact within lululemon.

You will be a part of a collaborative team working with User Experience Designers, Product Managers, Developers, and other agile team members delivering digital experiences for our guests and educators. Generating insights and actionable feedback that helps us unlock elevated experiences across our ecosystem. The end result of this process will deliver customer loyalty, satisfaction, and advocacy to the lululemon community as well as reinforcing our brand promise.

A day in the life:

• Lead and align strategic business and user insights activities across multiple teams throughout the product development process – from ideation to post launch – creating business impact and educator love.
• Lead and conduct complex user research sessions using a wide variety of research techniques and methodologies that provide defined, actionable and timely insights to specific customer needs.
• Be an advocate for our users, storytell the insights gathered to stakeholders up to the senior leadership level .
• Create the user research strategy and approach (including methodologies) across a team of researchers, considering impact, the business goals, the broader product vision, and company objectives.
• Summarize and storytell research findings to stakeholders at all levels, clearly articulating user needs, to influence decisions.
• Provide leadership, consultation, and guidance to other researchers on the team and product designers as they are conducting their own research, ensuring methodologies and recommendations are sound.
• Actively coach less senior user experience researchers, providing actionable feedback on approach, methodologies, and considerations to support their growth and the overall maturity of the User Experience Research team.
• Lead, participate in, and support quarterly planning to both advise on when/where research should occur and how to best resource to achieve user insight goals.
• Contribute research to centralized library, ensuring current and future employees can benefit from the data.
• Be creative, stay curious and explore new ways and opportunities to gather insights.
• Stay up to date with current research tools and stay informed about new possibilities.
• Contribute to the UX Research team culture, process and documentation.

Qualifications:

• BS or BA degree (or equivalent experience) in Human-Computer Interaction, UX/UI/Design, Human Centered Design (HCD), Psychology or related area.
• 10+ years’ experience working in the field of User Research or related field, preferably in retail, ecommerce, or similar industries.
• Experience designing, conducting and analyzing studies using Fable, or similar tools designed to gather insights about accessible experiences for users with unique / specialized (ADA compliant) interaction needs .
• Expert-level knowledge conducting unmoderated and remote testing on Usertesting.com, User Zoom, or similar tools to derive user acceptance.
• Expert-level knowledge and experience conducting moderated user sessions in-person or online that derive concrete and actionable feedback for product improvement.
• Skilled at creating and analyzing surveys, tree sort tests, card sorting, etc. using tools like Optimal workshop.
• Expert level experience integrating findings with data from other sources (Adobe Analytics or Quantum Metric) to establish a blended quantitative and qualitative view of user needs.
• Fluency in both qualitative and quantitative methodologies (e.g., interviewing, field studies, questionnaire development and survey research, experiments, usability studies, contextual inquiry, instrumentation, biometrics, etc.).
• Demonstrated experience designing and executing research programs that have positively affected the outcome of user experiences, product teams, business goals, and strategic planning.
• Excellent written and oral communication.
• Strength in persuading through compelling presentations and impactful storytelling, including creation of presentations or other assets.
• Ability to distill complex ideas into clear and succinct assets to be consumed by a wide audience.
• Ability to develop creative approaches to researching complex user experience problems.
• Experience mentoring junior members of the user experience research team.
• Clear examples of your work demonstrating the above-listed skill sets.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Immigration support is potentially available for this role.

Compensation and Benefits Package

For Washington Applicants: lululemon’s compensation offerings are rooted in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position in Washington is from $154,600 – $202,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our competitive Total Rewards offering, permanent employees in this position may be eligible for our competitive annual bonus offering, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

#LI-Hybrid #LI-AC1

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.
Lead User Researcher (Seattle, Hybrid) – Lululemon Athletica – Seattle, WA – work from home job

Expected salary:

Location: Seattle, WA
Lead User Researcher (Seattle, Hybrid) – Lululemon Athletica – Seattle, WA – work from home job