Overnight Virtual Hotel Guest Service Agent ID - 1160

We are hiring for a team which functions at the nerve center of the property and also manages transactions and guest interactions for five other locations from across the country. These five hotels constitute just the first Phase of more properties to come.

This is one of the first instances in the Triangle of implementation of this technology in a hotel group, and the team's ability effectively to integrate it into operations and Guest Service literally will help shape future hotel operations throughout the industry.

If you have a warm and winning personality; a quick, problem-solving mind; if you thrive in challenging environments where you succeed through innovation and marshaling unconventional resources; if you seek a working environment and corporate culture like Common Oaks and Concord Hospitality that values people and treats them with respect; then you belong on THIS team.

 

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Responsibilities:
Providing 100% excellent guest experiences whether you are face to face or communicating remotely.
Assisting guests efficiently, courteously and professionally at all times.
Maintaining. a high level of service and hospitality.
Promptly and effectively managing guest concerns and issues and insuring all are satisfied in a timely manner.
Process all guest transactions for all properties under your purview: check guests in and out, make new reservations, collect payments, follow cash handling procedures as required by Common Oaks, et. al.
Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
Be a great communicator to all departments and management of guest comments and concerns.
Respond quickly to incoming calls and kiosk activations.
Have full knowledge of hotel safety and emergency procedures

Work schedules are published two weeks in advance. Associates are not limited to only specific shifts but are asked to be available, if scheduled, to work any shift period. We ask that applicants have at their disposal a reliable and consistent means of transportation to and from work.

Our Competitive Edge amongst candidates who have their pick of numerous opportunities:

Benefits for full time Associates (including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Choice and Concord managed hotels, plus training & development and career advancement opportunities, and Competitive wages.

Why Common Oaks?

We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our Associates, and we strive to hire the BEST Associates in the market. At Common Oaks you can enjoy a culture where you are valued. Our Associate First policy is a way of life. Here, your Hospitality talent and skills further the work of a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be for you. We are proud to be an EEO employer M/F/D/V, we maintain a drug-free workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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