Remote Scheduler for Interpreter Services ID - 1608

Job Overview

Join our rapidly expanding organization as a Scheduler, where your passion for optimizing operations and delivering exceptional support will play a pivotal role in enhancing communication across diverse communities. We are committed to dismantling communication barriers and creating an inclusive environment where every dialogue counts.

Key Responsibilities

  • Foster and maintain strong relationships with clients and interpreters to facilitate both onsite and video-based interpreting services.
  • Efficiently assign interpreters (both staff and contractors) to fulfill daily operational needs, ensuring optimal efficiency while managing costs and prioritizing safety.
  • Keep precise and up-to-date records of qualified and trained interpreters across various interpreting settings, including video relay (VRS), video remote (VRI), and onsite services.
  • Provide operational support through data entry, reporting, and additional organizational tasks to guarantee seamless center functioning.
  • Proactively address scheduling complexities and escalate issues to management as necessary.
  • Offer interpreting services as required to support center operations.
  • Collaborate closely with the workforce management department and engage in special projects as assigned.

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Required Skills

  • A minimum of 2 years of workforce scheduling experience.
  • Proficient in database management and Microsoft Office, particularly Excel.
  • Strong attention to detail with excellent data entry capabilities.
  • Outstanding organizational and communication skills.
  • Ability to excel in a fast-paced, independent work environment.
  • Familiarity with interpreting standards and practices (e.g., RID/NAD) is advantageous.
  • Experience as a sign language interpreter is preferred.

Qualifications

We seek a driven and detail-oriented individual with exceptional organizational skills and a dedication to providing extraordinary service.

Career Growth Opportunities

As a member of our team, you will have the chance for professional and personal development within a thriving organization. Opportunities to engage in special projects and assume new responsibilities will be available, enhancing your career trajectory.

Company Culture and Values

Join a mission-driven team that prioritizes communication access for all. Our dynamic work environment is designed to promote collaboration and support among team members, fostering both personal and professional growth.

Employment Type: Full-Time
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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