Remote Work-From-Home Independent Contractor - Call Center Representative ID - 1554

December 16, 2024

Description

Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.

Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support.

As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss!

Liveops ranked #4 in FlexJob’s 2020 Top 100 Companies with Remote Jobs

As an Independent Contractor, you are self-employed and can:

Work from home or any quiet place.
Set your own schedule to work around your life.
Enjoy the freedom and flexibility of being your own boss.

Our Clients look for Independent Contractors who are comfortable:

Conducting inbound and outbound customer service calls with customers.
Creatively problem solving.
Quickly assessing customer needs and providing sound solutions.
Providing a high-level of customer service.
Documenting details of all calls and customer interactions.
Managing through multiple systems, programs, and screens simultaneously.

Successful Independent Contractors will have the following skills:

Experience handling inbound and outbound calls
Minimum 1 year of customer service experience
Computer skills including navigating multiple tabs, windows and systems
Basic typing skills
Strong customer service and written skills
Comfortable empathizing and remaining patient with difficult callers

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Earning Potential:

As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives.

As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss.

Want to Learn More?!

Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals.

Application and Certification Process:

To become an Independent Contractor the following are required:

Complete an application to Join Liveops Nation, which includes passing a background/credit check
- The background/credit check requires a $45 processing fee paid directly to our vendor
- View our background and credit check requirements here
Sign an Independent Contractor Agreement
Complete a W9 form
Opportunities that you choose may have additional requirements, including certification specific to a program

We have a variety of programs starting every week!

Program Metrics Requirements:

These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility.

Availability

Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential!

Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability.

Technology Needed for Success:

Please review the Liveops basic technology requirements by clicking here

Please note, several clients will require additional security measures and technology equipment
Liveops systems are not currently compatible with Mac or Chromebook

What’s Next?!

Submit your application today! Once qualified, a member of our team will reach out with next steps!

Get ready to join Liveops Nation!

Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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